Overview
CallForge is operated by Sapphire Strategies Political Consulting, LLC. This policy explains how we handle information from visitors, prospects, customers, authorized users, and people whose information is processed through CallForge campaign workflows.
Information We Collect
We may collect contact details, organization details, account credentials, demo requests, billing and checkout metadata, support messages, uploaded campaign lists, call records, dispositions, SMS or voicemail workflow data, usage logs, device information, and analytics or advertising attribution data.
How We Use Information
We use information to provide CallForge, operate demos, support campaign setup, process billing, maintain compliance and security, troubleshoot service issues, improve product performance, measure marketing effectiveness, and communicate with customers and prospects.
Campaign Data
Campaign lists and workflow data are processed to provide the service requested by the customer. CallForge may collect, host, normalize, enrich, analyze, and use campaign data, outputs, and workflow activity to operate CallForge, support customers, power Sapphire Data Central, maintain data quality, improve products, create operational analytics, and generate aggregated or de-identified insights, subject to applicable customer agreements.
Sharing
We may share information with service providers that help us host the application, process payments, send messages, route calls, deliver email, measure analytics, provide support, and maintain security. We may also share information when required by law, to protect rights or safety, with authorized customer administrators, or as part of a business transaction. We do not sell client-identifiable campaign data, and we do not share or transfer client-identifiable campaign data while an agreement is in effect except as described in this policy, the terms, a customer agreement, or customer instructions.
Tracking And Cookies
CallForge may use cookies, analytics scripts, and advertising tags to understand site usage, diagnose performance, and measure paid acquisition. You can use browser settings or platform-level controls to limit some tracking technologies.
Security And Retention
We use administrative, technical, and operational safeguards designed to protect information. We retain information for as long as needed to provide the service, meet legal or compliance obligations, resolve disputes, maintain security, and enforce agreements.
Contact
Questions about this policy can be sent to Sapphire Strategies Political Consulting, LLC through the contact channels listed at sapphirestrategies.org.